Crazy About Rugs wants you to be fully satisfied with your purchase from us. We provide free shipping on all outgoing orders to the shipping location on the order within the lower 48 States. If you are interested in an item that would ship to Alaska and Hawaii, please contact us via phone for a shipping rate. We will gladly accept returns of any products within the first 30 days of the order date however the customer is responsible for the return shipping. If an item arrives to you damaged we ask that you refuse the shipment. If an item is found defective due to defects in manufacturing and/or workmanship please contact us immediately. Any shipments that come back to us refused without reason will result in a return shipping fee and a 15-50% restocking fee.